Contact support first
Do not return a research material without authorization. Send the order reference and a clear description of the issue to research support.
Shipping damage
Photograph the outer packaging, internal packaging, label, and affected item promptly so handling conditions can be assessed.
Eligibility
Resolution eligibility depends on the issue, delivery timing, storage, opened condition, and applicable law. Unauthorized returns may not be accepted.
Approved resolutions
When approved, the available resolution may include replacement, store credit, refund, or another documented outcome appropriate to the circumstances.